Remote Tech Support / Virtual IT Services

Edited: 8/5/2016
 
With today's advanced Monitoring and Access tools we can offer technical support to full networks or a single computer with secure Remote Access Software. 
 
Warning - 
 
Never give access to your PC to a third party who calls you on the phone claiming to be with Microsoft (they do not call people) or to anyone who displays a pop up on your computer while you are visiting a web site.  These are scams intent on getting your money and credit card particulars.  Only allow remote access support to your device by legitimate support companies where you make the initial contact.  
 
Real time - 
 
For those times when a computer is infected or being hijacked by malware, we can do a "remote session" into your machine and resolve the issue as if we are sitting right in front of the computer. As long as you have an Internet connection we can provide remote services.*  Not having to have a "Support Truck Roll" saves everyone on resources and money. 
 
After hours - 
 
Our after hour (non-business hours) sessions can keep your entire network running smoothly.  When Updates and new drivers are installed after-hours you save by not having any downtime to your system.  We also provide after-hour weekend backup services that can provide you with a secure off-site backup of all your documents and data.  
 
Security and support - 
 
One of the first elements we install into your system is "the best" award winning anti-virus/anti-malware software.  This program reports directly to our support staff in real time and most times we know when a computer is infected before you do.  By catching it early we keep your costs low - no downtime or controlled robot machine that might require a trip to the repair shop. Most often our program cleans the malware before you see the pop up notice of infection.  Our backend system allows us to monitor all your computers from one place on one screen and we can see if there are any network wide issues of concern. 
 
Save money - 
 
By using remote access support you can outsource all your IT work to one party. You will never see us but you will always know that we are there, behind the scenes making sure everything runs smoothly.    
 
USA Services - 
 
We do not outsource to India or any third party. Services are provided by Americans and the only accents you may hear will be American. 
 
Quarterly or Ala Carte - 
 
Support contracts are available and based on number of locations and number of computers supported. Monthly or Quarterly billing allows you to budget your support over time.  Support contracts offer lower rates for services provided.  Alternate support billing is available on an Ala Carte basis where billing is done monthly based on services needed/provided at full non-contract rates. 
 
Network / IT Consultation -  
 
By providing support to many diverse networks we are familiar with configurations and tactics that can make your network more efficient and reliable.  It could be one of the best investments you can make in your networks stability and longevity. Call and schedule a consultation today: 
 
800-766-TELE (8353)    516-350-TELE (8353) 

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